Policies
Shipping & Returns
American Ant is operated by Atvela LLC. These policies apply to orders placed through our store.
Shipping
Shipping is free on every US order, with no minimum. Pre-orders open November 24 for the December 1 launch. *Starts 12/1. If a delay affects dispatch, we’ll email you.
Dispatch is when we hand your parcel to the carrier; delivery is when it reaches you. Launch orders: expected postal delivery December 1–5.
Returns
You may request a return within 30 days of your order. To get started, email us through our Contact page with your order number, and we’ll send return instructions.
The buyer pays return shipping. Once we receive the returned item, we’ll issue a full refund to the original payment method. We don’t charge restocking fees or other return fees.
Damaged or missing items
If an item arrives damaged or is missing from your order, email us through our Contact page with your order number and a description of the issue. Photos help us resolve it quickly.
We’ll take responsibility and work with you on an appropriate resolution, such as a refund or replacement. Depending on the type of damage, we may ask you to return the item. If a return is needed because of damage or an order issue, we’ll cover the return shipping.